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Mistake: One ChatGPT Chat for Every Customer

Mistake to avoid2 slidesChatGPT

By Robert Breen · Published · From the free lesson Stop Losing Context: When to Start a New Chat vs Keep Going using ChatGPT

A visual guide to a common ChatGPT mistake: quoting a second customer in the first customer's chat. Start a new chat for each customer.

  1. Mistake to avoid. Quoting a new customer in the old customer's chat. An office manager finishes a quote for Oakwood Library (made up), then keeps typing in the same chat for the next customer. The library's headcount, menu and prices are still in the chat, ready to leak into the next answer. Instead: same customer and building on the last answer, stay in the chat. New customer or new task, click New chat and give it only that job's facts.
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  2. Practice when to start a new chat in a practice copy of ChatGPT. Lesson: Stop Losing Context, about 9 minutes. Free at learn.ynteractive.com.
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Swipe or scroll sideways for all 2 slides. The whole guide is written out below.

The guide in text

The mistake

Quoting a new customer in the old customer's chat

An office manager finishes a quote for Oakwood Library (made up), then keeps typing in the same chat for the next customer. The library's headcount, menu and prices are still in the chat, ready to leak into the next answer.

Do this instead

Same customer and building on the last answer: stay in the chat. New customer or new task: click New chat and give it only that job's facts.

Businesses and people in the examples are made up (Oakwood Library is a made-up business). The steps, screens and wording come from the free lesson and the Stepthrough glossary and prompt library.

Do it yourself, free

Stop Losing Context: When to Start a New Chat vs Keep Going using ChatGPT. Quote a customer in one ChatGPT chat, change the numbers without re-pasting anything, then start a clean chat for the next customer so their details never mix. You do every step yourself in a practice copy of ChatGPT, it checks your work as you go, and “Do it for me” finishes any step you get stuck on. Free, and nothing touches your real accounts.

Start the free lesson

Or read the full step-by-step guide

Plain-English definitions, each with an example from a free lesson.

New chatFollow-up promptChatGPT memoryAction itemsAI note-takerAI summarizationContext windowExecutive summary

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