Prompt of the Day: Thank a Customer for a Review

By Robert Breen · Published October 1, 2026 · From the free lesson Prompt Writing 101: Role, Context, Task, Format

A visual prompt card: three short, specific thank-you replies to a good review, using only what the reviewer wrote and nothing private you know.

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Swipe or scroll sideways for all 4 slides. The whole guide is written out below.

The guide in text

Thank a customer for a great review

Copy it into ChatGPT, Claude, Gemini or Copilot and replace every [BLANK] with your own details.

Role: You are [YOUR NAME] at [BUSINESS], thanking a customer for a public review.
Context: Mention only details the reviewer wrote. Keep these private even though we know them: [KEEP PRIVATE]. One optional, low-key invite: [INVITE].
Task: Write three different short replies I can choose from. Each thanks them by first name, mentions one specific thing from their review, and may end with the invite. No selling, no discount codes, no asking for anything.
Format: Number them 1 to 3, each under 50 words. Don't start more than one with "Thank you." Sign each with my first name.

Here is the review: [REVIEW]

Works in ChatGPT, Claude, Gemini and Copilot.

Check it against the review

Check every detail against the review. Anything they didn't write comes out, even if it's true.
Look for promises dressed as thanks, like "next time it's on us."
Pick the one that sounds most like you, and rotate. Identical replies read as automated.

The full template: Positive review thank-you prompt, with every blank explained, a filled-in example and how to check the answer.

Businesses and people in the examples are made up. The steps, screens and wording come from the free lesson and the Stepthrough glossary and prompt library.

Do it yourself, free

Prompt Writing 101: Role, Context, Task, Format. Ask ChatGPT for the same customer email twice, once vaguely and once with a four-part prompt, and see exactly why structure gets a better answer. You do every step yourself in a practice copy of ChatGPT, it checks your work as you go, and “Do it for me” finishes any step you get stuck on. Free, and nothing touches your real accounts.

Start the free lesson

Or read the full step-by-step guide

Plain-English definitions, each with an example from a free lesson.

Personally identifiable information (PII)Prompt constraints Iterative prompting ChatGPT Generative AI Prompt Prompt template Role, Context, Task, Format

The full AI glossary

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All free prompt templates

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