AI for Customer Support

1. 1
   Module 1 · ChatGPT · Beginner · ~7 min

   Use AI at Work Without Leaking Client Data using ChatGPT

   Someone in the office pastes a client’s email into ChatGPT to save five minutes. The email has the client’s full name, home address and new bank account numbers in it. Now those details sit in a chat on a personal account that may be used to train the AI.

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2. 2
   Module 2 · ChatGPT · Beginner · ~9 min

   Reply Faster: Customer Emails

   An upset client email sits in the inbox while you draft and redraft a reply. The longer it sits, the angrier they get, and the more careful the reply has to be.

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3. 3
   Module 3 · ChatGPT · Beginner · ~7 min

   Catch Made-up Facts Before They Reach Customers using ChatGPT

   An AI draft can state a policy or a fact you never gave it, in exactly the same confident voice as everything else. Once it reaches a client, you own it: a refund you did not offer, a deadline you cannot meet, a claim you cannot back up.

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4. 4
   Module 4 · Gmail + Gemini · Beginner · ~7 min

   Gemini in Gmail: Summarize a Thread and Draft the Reply

   Catch up on a long email thread in seconds with Summarize this email, ask Gemini what you owe, then write, refine and polish the reply with Help me write.

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5. 5
   Module 5 · Gmail · Intermediate · ~8 min

   Gmail Filters, Labels and AI Drafts With a Human Check

   Make Gmail label every website quote request automatically, draft the reply with Help me write, and catch the made-up price before it's sent.

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6. 6
   Module 6 · Jotform · Intermediate · ~7 min

   Jotform AI Agents: an agent that answers client questions

   Create a Jotform AI Agent for a small law office, teach it an answer, test it in the preview chat and find the code that puts it on your website.

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7. 7
   Module 7 · ElevenLabs Agents · Intermediate · ~11 min

   ElevenLabs: Never Miss an After-Hours Client Call with an AI Receptionist

   A small accounting firm loses new clients to voicemail after 5 PM. Build an AI receptionist in ElevenLabs that answers, knows your hours and services, and takes a clear message for the morning.

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8. 8
   Module 8 · n8n · Advanced · ~18 min

   Gmail AI Triage: Auto-Label Every Email and Draft Replies

   Build an n8n workflow that reads each new email, sorts it as a lead, a client or an invoice with a Text Classifier, adds the matching Gmail label, and drafts a reply to clients for you to check.

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9. 9
   Module 9 · n8n · Advanced · ~13 min

   A Support Agent That Answers from Your Own Docs

   Turn an n8n chat agent into a support agent that answers only from your policies in a Google Doc, refuses what it should, and hands off to a person by email.

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10. 10
    Module 10 · n8n · Advanced · ~13 min

    Answer Staff Questions from Your Own Docs using n8n + Pinecone

    Build an n8n chat agent that searches your handbook in Pinecone before every answer, cites the page it came from, and says "I don't know" instead of guessing.

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