AI Agents 101
Know when an agent beats a chatbot, then build agents that onboard clients, answer questions and book work.
Who it’s for: Anyone who has used a chatbot and wants AI that takes action.
- Module 1 · ChatGPT · Beginner · ~7 min
AI Agent vs Chatbot vs Automation
Every vendor now says "AI agent". Your manager asks whether you should buy one, a colleague says you already have an automation, and someone else just uses ChatGPT. Without knowing the difference, you either pay for the wrong thing or keep doing by hand a job a tool could do.
- Module 2 · Claude · Beginner · ~7 min
What are Claude Skills?
Learn what a Claude skill is, switch on the setting skills need, turn on an example skill in Customize, and watch Claude use its Excel and Word skills on its own.
- Module 3 · Airia · Beginner · ~8 min
Onboard New Clients Without the Back-and-Forth using Airia
New clients ask the same questions every week. Build a no-code onboarding assistant in Airia, test it with a risky question, then share it with your team.
- Module 4 · Airia · Intermediate · ~10 min
Answer Employee Policy Questions Instantly using Airia
HR answers the same time-off and benefits questions all day. Give Airia your handbook, build a no-code agent that answers from it, test it, then share it with your team.
- Module 5 · ElevenLabs Agents · Intermediate · ~9 min
Your First Voice Agent in ElevenLabs
Build an after-hours phone receptionist for a small plumbing company: system prompt, a greeting that says it is AI, a calm voice and a fast model, then test-call it in your browser and read the transcript.
- Module 6 · n8n · Intermediate · ~12 min
AI Social Media Idea Agent
A marketing agency wants fresh social post ideas every week that the whole team can review. Today someone asks ChatGPT, copies the answer, pastes it into a shared spreadsheet and tidies the columns. It takes half an hour, and it only happens when that person remembers.
- Module 7 · n8n · Advanced · ~11 min
Book Appointments from Chat, Automatically, using n8n
Stop playing phone tag over appointments. Give an n8n chat agent three tools: check Google Calendar for a free hour, book it, and log the booking in Google Sheets.
- Module 8 · n8n · Advanced · ~13 min
A Support Agent That Answers from Your Own Docs
Turn an n8n chat agent into a support agent that answers only from your policies in a Google Doc, refuses what it should, and hands off to a person by email.
- Module 9 · n8n · Advanced · ~15 min
Speed-to-Lead Agent: Answer Every Web Lead in 60 Seconds
Build an n8n workflow that scores every website lead with AI, emails a personal first reply within seconds, and pings Slack only when a lead is hot.