Why this matters
Customer interviews, sales calls and team meetings hold the real reasons people buy or leave, but nobody has hours to replay them. Speak AI turns recordings into text and themes.
This short module is the map: what Speak AI does, which tool fits three office jobs, and the checks before you share a quote or a theme.
What you’ll build
Three explainer sheets: what Speak AI does, which tool for which job, and three checks before you share what it found.
What you need
- Nothing to startThe module is explainer cards only, with no Speak AI screens and no account.
- Speak AI, to try it for realspeakai.co. It starts with a trial.
Concepts
3 ideas you’ll use in the practice.
From recording to text
Speak AI transcribes audio and video with speakers labeled, and says it handles 100+ languages. Its NLP Analytics pull out keywords, topics, names and sentiment.
Ask questions of your recordings
AI Chat answers questions about one recording or your whole library. Ask for themes with quotes, then check each quote against the audio.
Consent first
Get permission before you record or upload anyone, and turn on Redact PII before you share a real call. Speak AI says customer data is never used for model training.
Practice
Do every step yourself in a practice copy of the real tool. It checks your work, and “Do it for me” finishes any step you get stuck on.
Do it for real
Now repeat it in your own account. Tick each step as you go.
Quick check
3 questions to check you’ve got it.
1. Before you quote a line from a Speak AI transcript, what should you do?
- Nothing
- Press play and check it against the audio
- Translate it
Show the answer
Press play and check it against the audio. In our real run the transcript turned “fine” into “fun”.
2. You want minutes from a weekly Zoom meeting. Which Speak AI tool fits?
- Embeddable Recorder
- Meeting Assistant
- NLP Analytics only
Show the answer
Meeting Assistant. Speak AI says its Meeting Assistant can join Zoom, Teams, Google Meet and Webex.
3. What should you do before you upload a recording of a client call?
- Get permission from everyone on it
- Nothing
- Turn off transcription
Show the answer
Get permission from everyone on it. Get permission before you record or upload anyone, and turn on Redact PII before you share a real call.
Speak AI: Turn Customer Interviews into Themes and Quotes
Now do it for real: turn customer interviews into themes and quotes with Speak AI, and check one quote against the audio.
Start module 2 →