Gorgias fits support teams, ecommerce managers, small business owners and operations managers, and other office teams with the same job to do.

Gorgias has a free trial, then it is a paid tool. Plans change often, so check the official pricing page before you commit.

What are some alternatives to Gorgias?

Other AI customer support tools include Chatbase, Jotform AI Agents, Tawk.to, Intercom and Zendesk.

Is Gorgias safe for work data?

Gorgias says it holds SOC 2 Type II certification, sends app data only over HTTPS/TLS and keeps continuous encrypted backups. Check your own company’s rules, and use a business plan with training turned off for client data.

Gorgias: what it does, who it is for and alternatives

Updated October 20, 2026 · By Robert Breen

Customer support for online stores, with AI that answers order and return questions automatically.

Customer support & chatbotsFree trial

Official site: gorgias.com

What Gorgias does

Gorgias puts email, chat, SMS, WhatsApp, Instagram and Facebook messages into one inbox and shows Shopify orders and customers inside each ticket. Its AI Agent answers product, shipping, return and order-status questions using your store data and policies, and hands off to your team with context when needed. Agents can cancel, discount or upsell without leaving the conversation.

Who Gorgias is for

Support teams
Ecommerce managers
Small business owners
Operations managers

Key features

Omnichannel inbox: email, chat, SMS, WhatsApp, Instagram, Facebook
Native Shopify integration with orders and customers in the ticket
AI Agent handles order status, returns, cancellations and product questions
Escalates to your team with context
Cancel, discount or upsell inside a ticket
300+ integrations, including Recharge, Klaviyo and Yotpo

Privacy and data

Gorgias says it holds SOC 2 Type II certification, sends app data only over HTTPS/TLS and keeps continuous encrypted backups. Source: Gorgias’s own page. Before you put client data in, check your company’s AI rules and the plan’s data settings.

Learn Gorgias free on Stepthrough

Guide: Zendesk alternatives

Alternatives to Gorgias

Other AI customer support tools in the directory.

Chatbase Free trial Answer customer FAQs 24/7 with an AI agent trained on your own files, website pages and Q&A. Test it in a playground, add it to your site as a chat bubble, and fix weak answers from the chat logs. Paid plans with a 7-day trial.
Jotform AI Agents Free plan Build an AI agent that answers client questions from your documents on your website or forms.
Tawk.to Free plan Free live chat software that brings web chat, email, WhatsApp, and SMS into one shared inbox. Its AI Assist answers routine questions from your uploaded files and FAQ pages, and humans can step in at any time.
Intercom Free trial Customer service platform with Fin, an AI agent that resolves support questions from your help content.
Zendesk Free trial Help desk and AI agents for email, chat and phone support, with ticket routing and suggested replies.
Freshdesk Free plan Help desk software with the Freddy AI agent and copilot for faster ticket answers.

All 35 AI customer support tools

Frequently asked questions

What is Gorgias?: Customer support for online stores, with AI that answers order and return questions automatically. Gorgias puts email, chat, SMS, WhatsApp, Instagram and Facebook messages into one inbox and shows Shopify orders and customers inside each ticket. Its AI Agent answers product, shipping, return and order-status questions using your store data and policies, and hands off to your team with context when needed. Agents can cancel, discount or upsell without leaving the conversation.
Who is Gorgias for?: Gorgias fits support teams, ecommerce managers, small business owners and operations managers, and other office teams with the same job to do.
Is Gorgias free?: Gorgias has a free trial, then it is a paid tool. Plans change often, so check the official pricing page before you commit.
What are some alternatives to Gorgias?: Other AI customer support tools include Chatbase, Jotform AI Agents, Tawk.to, Intercom and Zendesk.
Is Gorgias safe for work data?: Gorgias says it holds SOC 2 Type II certification, sends app data only over HTTPS/TLS and keeps continuous encrypted backups. Check your own company’s rules, and use a business plan with training turned off for client data.

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Checked against Gorgias’s official site on October 20, 2026: source 1, source 2, source 3. Spotted something out of date? Email rbreen@ynteractive.com. Listings are free; submit your AI tool.

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