Stepthrough

AI Support Bot Guardrails, Fallback Answers and Human Handoff

Write the rules for an insurance agency’s website bot, run five hard test chats (advice, a trick message, an upset customer) and design a handoff to a person that actually gets picked up.

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21 steps
~7 min

Start the free practiceStart practicingDo every step yourself in a practice copyHands-on, ~7 min, best on a computer

AI Support Bot Guardrails, Fallback Answers and Human HandoffWrite the rules for an insurance agency’s website bot, run five hard test chats (advice, a trick message, an upset customer) and design a handoff to a person that actually gets picked up.This lesson needs JavaScript. You can read every step here: AI Support Bot Guardrails, Fallback Answers and Human Handoff: the step-by-step guide, or browse all free AI automation tutorials.Stepthrough is free AI training by Robert Breen · Ynteractive (AI automation consulting) · Services · Hire an n8n developer