# Harbor & Pine Help Small-batch soy candles, made in Portland, Oregon. Our three candles: **Alberta Rain**, **Forest Park Fog**, and **Saturday Market**. Each is 8 oz soy wax with a cotton wick, $30. ## 1. How much is shipping, and where do you ship? We ship within the US only. Shipping is a flat $6, and it's free on orders over $60. ## 2. How fast do orders ship? Orders ship within 2 business days from Portland. ## 3. How long do the candles burn? Each candle burns for about 45 hours. ## 4. How do I care for my candle? - Trim the wick to 1/4 inch. - Burn it for 2 hours the first time. - Stop burning when 1/2 inch of wax is left. ## 5. My candle arrived broken. What do I do? Send us a photo of the damage. We'll replace it. ## 6. Can I return a candle? Yes. Unused candles can be returned within 30 days. Customers pay return shipping, unless the candle arrived broken. ## 7. Can I pick up my order? Yes. Pickup is free on Saturdays at our Portland Saturday Market booth, open 9 AM to 3 PM. Please bring your order number. ## 8. Do you sell wholesale? Yes. The minimum wholesale order is 24 candles. Email us at hello@harborandpine.example. --- ## Instagram DM replies **1. Shipping cost** > Hi! Shipping is a flat $6 within the US, and it's free on orders over $60. We ship from Portland within 2 business days. Thanks for asking! **2. Burn time** > Each candle burns for about 45 hours. For the best burn, trim the wick to 1/4 inch and burn it 2 hours the first time so the wax melts evenly. Stop when 1/2 inch of wax is left. **3. Broken candle** > I'm so sorry your candle arrived broken! Could you send us a photo? Once we see it, we'll replace it for you. Thank you for your patience. **4. Wholesale** > Thanks for thinking of us for wholesale! Our minimum order is 24 candles. Please email hello@harborandpine.example with your shop details and we'll get back to you. **5. Pickup** > Good news: you can pick up for free at our Portland Saturday Market booth on Saturdays, 9 AM to 3 PM. Just bring your order number. Let us know if you have any questions! --- ## Questions to answer yourself These come up often, but the facts you gave don't cover them. Answer them before publishing. - **Shipping:** How long does delivery take after the 2-day ship time? Which carrier do you use, and do you provide tracking? - **Shipping:** Do you ship to Alaska, Hawaii, PO boxes, or US territories? - **Returns:** Does the 30-day window start at purchase or delivery? Do you refund money, or only exchange? - **Returns:** How does a customer start a return? Is it by email, and what should the email include? - **Broken orders:** Who pays to replace a broken candle if it's a shipping issue? Do you offer a refund? - **Pickup:** Is pickup available on other days? Do you need a pre-order? - **Wholesale:** What are wholesale prices and terms? How do shops place orders, and what is the lead time? - **Orders:** Can customers change or cancel an order? What payment methods do you accept? - **Products:** What scents are in each candle, and are they fragrance oils or essential oils? Are the candles phthalate-free or dyed? Are they safe for pets? - **Products:** Do you sell candles in other sizes or bundles? When are restocks or new scents coming? - **Gifts:** Do you offer gift wrapping, gift cards, or gift messages?