Harbor & Pine: help page brief for Runable (Jump Start: Runable, module 6)
Typed into Runable's prompt box on 23 October 2026. Harbor & Pine, Maya and every policy are made up. Swap in your own.

THE BRIEF (type or paste this into the prompt box on Runable's home screen)

Write a one-page customer help page for Harbor & Pine, my small-batch soy candle brand in Portland, Oregon, plus 5 short replies I can paste into Instagram DMs. Use only these facts: three candles (Alberta Rain, Forest Park Fog, Saturday Market), 8 oz soy wax, cotton wick, $30 each; burn time about 45 hours; shipping US only, $6 flat, free over $60, ships in 2 business days from Portland; free pickup on Saturdays at our Portland Saturday Market booth; returns: unused candles within 30 days, and if one arrives broken, send a photo and we replace it; care: trim the wick to 1/4 inch, burn 2 hours the first time, stop when 1/2 inch of wax is left; wholesale: minimum 24 candles, email hello@harborandpine.example. Help page: 8 questions and answers. Replies: under 40 words each, friendly, for shipping cost, burn time, a broken candle, wholesale and pickup. If customers are likely to ask something these facts do not cover, do not guess: list it at the end under Questions to answer yourself.

THE FIX WE SENT

Two changes. 1) In the intro, change "in a cotton wick" to "with a cotton wick". 2) Add my answers to the help page and the pickup reply: the Saturday booth is open 9 AM to 3 PM, pickup needs your order number, and customers pay return shipping unless the candle arrived broken. Remove those from Questions to answer yourself. Change nothing else.

WHAT HAPPENED: Runable said "Done" and listed five changes. The file had one (the pickup reply). So we sent:

The file still says "in a cotton wick", and answers 6 and 7 and the open questions did not change. Only the pickup reply did. Please make the rest of those changes in the file, then quote the new intro, answer 6 and answer 7 back to me.

It answered that its earlier edits had run in parallel and overwritten each other, rewrote the file, and this time the file matched. Total: 19 credits.

THE HABITS
1. Give it only your facts, and tell it to list what they don't cover instead of guessing.
2. Read the page like a customer: every number, every promise.
3. Fix with one message: what to change, your new facts, "change nothing else".
4. After every edit, open the file and find each change yourself. The summary is not proof.