Prompt for the n8n "Message a model" step (OpenAI node), from the Stepthrough lesson
"n8n: Sort Every Client Inquiry and Draft the Reply, Your First AI Workflow Automation"
https://learn.ynteractive.com/modules/n8n-ai-workflow-automation

Type this into Prompt. Where it says [MESSAGE], drag the form field "What do you need help with?" from INPUT
into the box (n8n turns it into {{ $json['What do you need help with?'] }}).

Sort this new client inquiry for Clearview Bookkeeping. Message: [MESSAGE] Reply with JSON only, with these keys: category (Tax, Bookkeeping, Payroll or Other), urgent (true if it must be handled today, else false), summary (one line), reply (a friendly reply under 60 words, signed Clearview Bookkeeping).

If rule (If node): value1 = the AI answer's "text" field, String > contains, value2 = "urgent": true

Test inquiry we used (made up):
Your name: Priya Shah, Shah Dental Studio
What do you need help with?: Our payroll run failed this morning and my 6 staff get paid Friday. Can someone call me today? 555-0142

Change the business name and the categories to your own services.