# Lakeshore Coworking Member Help Center

Lakeshore Coworking is a made-up coworking space used for practice. These articles are the only approved answers for member support.

## Plans and prices

- Day Pass: $35 per day. No sign-up needed. Open desk only.
- Flex Membership: $190 per month. Includes 8 days a month and 2 meeting room hours.
- Dedicated Desk: $420 per month. Includes a reserved desk, 24-hour access and 6 meeting room hours.
- Unused days and meeting room hours do not roll over to the next month.

## Opening hours

- Staffed hours are Monday to Friday, 8:00 AM to 6:00 PM.
- The building is closed on weekends for Day Pass and Flex members.
- Dedicated Desk members can use their key fob at any time, including weekends.

## Meeting rooms

- Book rooms in the member app, up to 14 days ahead.
- Extra meeting room hours cost $25 per hour after your included hours are used.
- Cancel at least 2 hours before the start time to get your hours back. Later cancellations use the hours.

## Cancelling or changing a membership

- Give 30 days' notice by emailing billing@lakeshorecoworking.example.
- Upgrades start the same day. Downgrades start on the next billing date.
- We do not refund partial months.

## Mail and packages

- Mail handling is included with the Dedicated Desk only.
- Flex members can add mail handling for $30 per month.
- Packages are held at the front desk for 7 days, then returned to the sender.

## Guests

- Members can bring up to 2 guests per day at no charge.
- Guests must sign in at the front desk and stay with the member.

## When to contact a person

Email help@lakeshorecoworking.example for billing disputes, access problems and anything these articles do not cover. We reply within one business day.