Facts about one delay (Brightline Painting; every name and number is made up)

Job: repaint the lobby and two hallways at Harborview Dental, 410 Pine St, York PA
Client contact: Dr. Alicia Moreno (practice owner)
Original finish date: Friday, Oct 23, 2026
New finish date: Wednesday, Oct 28, 2026
Why: the low-odor paint the client picked (Sherwin-Williams Harmony, color "Agreeable Gray") is backordered at our supplier until Monday, Oct 26
What we offered: keep the same paint, no extra charge; or switch to a similar in-stock low-odor paint and still finish Oct 23 (client must approve the color sample)
Work still happens after 6 p.m. so the office stays open
Cost to us: about $420 extra for the crew to come back for 2 more evenings
Crew: Luis (crew lead) and two painters; the 2 extra evenings are Tue Oct 27 and Wed Oct 28
Owner: Sam Ortega
You are: Jordan Lee, office manager