# tawk.to + Zapier: Log Every Chat Transcript in Sheets > Connect tawk.to to Zapier so every finished website chat is logged in Google Sheets and new tickets alert your team in Slack. A how-to guide from the docs. Source: https://learn.ynteractive.com/content/blog/tawk-to-zapier-chat-transcripts-to-google-sheets · Updated 2026-10-20 · Free from Stepthrough (https://learn.ynteractive.com) Quick answer To log tawk.to chats in Google Sheets with [Zapier](https://learn.ynteractive.com/content/glossary/zapier-zap), build a Zap with the tawk.to trigger **New Chat Transcript** and the Google Sheets action **Create Spreadsheet Row**. Every finished chat on your website is then saved with the visitor's details and the conversation. A second Zap, **New Ticket** into **Slack: Send Channel Message**, tells the team when a visitor leaves a message for later. You can set up tawk.to's chat widget and [AI Assist](https://learn.ynteractive.com/content/glossary/ai-assistant) free, step by step, in the [tawk.to: Answer Website Questions After Hours](https://learn.ynteractive.com/content/tawk-to-answer-website-questions-after-hours) lesson, and build a first Zap hands-on in [Never Miss a New Client Inquiry using Zapier](https://learn.ynteractive.com/content/zapier-google-forms-to-google-sheets). Last updated October 20, 2026 [Take the free module →](https://learn.ynteractive.com/courses/ai-apps-worth-knowing/15)Module 15 of the free [AI Apps Worth Knowing](https://learn.ynteractive.com/courses/ai-apps-worth-knowing) course, about 14 minutes. No account needed. By [Robert Breen](https://learn.ynteractive.com/content/about) · Published October 20, 2026 · Updated October 20, 2026 · 4 min read tawk.to · Zapier · Google Sheets · Slack · Integration guide **This is a guide, not a hands-on lesson.** It explains the idea and lists the setup steps from Zapier's tawk.to listing and tawk.to's developer docs. There's no practice copy to click through here, and Stepthrough hasn't tested every screen on every plan. Screens change, so check the links in Sources if a step looks different. ## What business problem does this solve? [Live chat](https://learn.ynteractive.com/content/glossary/live-chat) is where many first contacts happen now. But a chat that ends in the tawk.to dashboard can be forgotten there. Nobody adds the visitor to the client list. Nobody notices that 30% of chats ask about the same thing. And an offline message left at 11pm can sit unread until someone happens to log in. Take Harborview Insurance Agency, a made-up agency that answers quote questions through tawk.to on its website. The agency owner wants: - **A running log** of every chat in a Google Sheet: date, visitor name and email, page, and the transcript. Once a month, she reads it to see which questions to add to the FAQ page and AI Assist. - **An instant alert** in Slack when a visitor leaves a ticket outside office hours, so the first person in replies before 9am. Two Zaps do both, on tawk.to's free plan. The log turns chats into a source of business insight, and the alert means no inquiry waits overnight unseen. ## What do you need before you start? 1. **A tawk.to account with a Property.** A property is your website in tawk.to, and each Zap asks you to pick one. 2. **A Google Sheet** with headers such as Date, Name, Email, Page, Transcript. 3. **A Zapier account.** Each Zap here has two steps, which Zapier's free plan covers. 4. **A Slack channel** for the alerts, such as **#website-leads**. This is optional. There's no API key to copy. Zapier connects to tawk.to with [OAuth](https://learn.ynteractive.com/content/glossary/oauth): you sign in to tawk.to and allow access. ## How do you connect tawk.to to Zapier, step by step? **Zap 1: chat transcripts to Google Sheets** 1. In Zapier, click **Create**, then **Zaps**. 2. For the trigger, search for **tawk.to** and choose **New Chat Transcript**. 3. Click **Sign in** and log in to tawk.to to connect your account. 4. Choose your **Property**, the website whose chats you want. 5. Click **Test trigger**. If there's no sample, start a chat on your own site from another browser, end it, and test again. 6. For the action, choose **Google Sheets** and **Create Spreadsheet Row**, then pick the sheet. 7. Map each column ([field mapping](https://learn.ynteractive.com/content/glossary/field-mapping)): visitor name, email, the page they chatted from, and the transcript text. 8. Click **Test step**, check the row, and **Publish**. **Zap 2: new tickets to Slack** 1. Create a Zap with the trigger **tawk.to: New Ticket** and the same property. 2. For the action, choose **Slack** and **Send Channel Message**, then pick **#website-leads**. 3. Write a message such as "New website ticket from {name} ({email}): {subject}", then test and **Publish**. ## Which tawk.to triggers does Zapier offer? The tawk.to app on Zapier has four triggers and no actions: | Trigger | Fires when | | --- | --- | | New Chat Started | A visitor starts a chat | | Chat Ended | A chat finishes | | New Chat Transcript | A chat's transcript is ready | | New Ticket | A visitor creates a ticket | Because there are no actions, Zapier can't send messages into tawk.to or create tickets there. It can only react to what happens in tawk.to. Popular destinations on the listing include Slack, HubSpot, Pipedrive, Google Sheets, Gmail and Mailchimp. A HubSpot "create or update contact" step after **Chat Ended**, for example, puts chat visitors straight into the CRM. ## How do you turn the log into better answers? The log is useful only if someone reads it. A simple monthly routine: - **Sort by topic.** Add a Topic column and fill it in, or ask ChatGPT to group a month of transcripts into themes. - **Fix the top three gaps.** If "Do you cover rideshare drivers?" shows up 12 times, add a clear answer to the FAQ page and to tawk.to's AI Assist knowledge base. - **Check after-hours chats.** Compare chats that came in after hours with how quickly tickets were answered. The [tawk.to lesson](https://learn.ynteractive.com/content/tawk-to-answer-website-questions-after-hours) shows how AI Assist answers from your own pages. For an AI agent trained on your files, compare it with the [Chatbase lesson](https://learn.ynteractive.com/content/chatbase-ai-agent-answer-customer-faqs). ## Key takeaways - tawk.to's Zapier app has four triggers: **New Chat Started**, **Chat Ended**, **New Chat Transcript** and **New Ticket**. It has no actions. - Each trigger needs you to pick a tawk.to **Property**, and Zapier connects by signing in to tawk.to. - **New Chat Transcript** into **Create Spreadsheet Row** gives you a searchable chat log. - **New Ticket** into Slack makes sure after-hours messages are seen first thing. - Read the log monthly to improve your FAQ and AI answers. ## Frequently asked questions **Is the tawk.to Zapier integration free?** tawk.to is free, and Zapier's free plan covers two-step Zaps like these. Longer Zaps and faster checking need a paid Zapier plan. **Can I use Make instead of Zapier?** Yes. Make's tawk.to app works through a webhook you add in tawk.to's settings. See [tawk.to + Make: Track New Support Tickets in a Sheet](https://learn.ynteractive.com/content/blog/tawk-to-make-new-tickets-to-google-sheets). **Can Zapier reply to a chat for me?** No. The tawk.to app on Zapier only has triggers. For automatic answers inside the chat, use tawk.to's own AI Assist. **Where can I learn Zapier from scratch?** Take the free [Make & Zapier Jump Start](https://learn.ynteractive.com/courses/make-zapier-jump-start) course. It starts with a first Zap in a practice copy. ## Sources - [Zapier: tawk.to integrations](https://zapier.com/apps/tawk-to/integrations) - [tawk.to developer docs](https://developer.tawk.to/) - [tawk.to in the Stepthrough AI tools directory](https://learn.ynteractive.com/content/ai-tools/customer-support-chatbots#tool-tawk-to) ## Build it yourself, free **tawk.to: Answer Website Questions After Hours**. A business case for any small office whose website gets questions after closing: put tawk.to's free chat widget on your site, let AI Assist answer the routine questions from your own material, and… You do every step yourself in a practice copy of tawk.to, it checks your work as you go, and “Do it for me” finishes any step you get stuck on. Free, and nothing touches your real accounts. [Start the free lesson](https://learn.ynteractive.com/modules/tawkto-after-hours-website-chat) [Or read the full step-by-step guide](https://learn.ynteractive.com/content/tawk-to-answer-website-questions-after-hours) ## Free lessons in this post - [tawk.to: Answer Website Questions After Hours](https://learn.ynteractive.com/content/tawk-to-answer-website-questions-after-hours): A business case for any small office whose website gets questions after closing: put tawk.to's free chat widget on your site, let AI Assist answer the routine questions… - [Never Miss a New Client Inquiry using Zapier](https://learn.ynteractive.com/content/zapier-google-forms-to-google-sheets): Prospects who wait days for a reply hire someone else. Build a Zap that copies every new client inquiry from Google Forms into your tracking sheet the moment it… - [Chatbase: Answer Customer FAQs with an AI Agent](https://learn.ynteractive.com/content/chatbase-ai-agent-answer-customer-faqs): A business case for a small firm that answers the same customer questions every week: build a Chatbase AI agent on your FAQ in the real app, make it say when it does… ## Related terms Plain-English definitions, each with an example from a free lesson. [Zap (Zapier)](https://learn.ynteractive.com/content/glossary/zapier-zap) · [AI assistant](https://learn.ynteractive.com/content/glossary/ai-assistant) · [Live chat (website chat widget)](https://learn.ynteractive.com/content/glossary/live-chat) · [Chatbot fallback response](https://learn.ynteractive.com/content/glossary/chatbot-fallback-response) · [Delay by Zapier](https://learn.ynteractive.com/content/glossary/delay-by-zapier) · [Edge case](https://learn.ynteractive.com/content/glossary/edge-case) · [Filter (Zapier)](https://learn.ynteractive.com/content/glossary/zapier-filter) · [First response time](https://learn.ynteractive.com/content/glossary/first-response-time) [The full AI glossary](https://learn.ynteractive.com/content/glossary) ## Keep reading - [Chatbase + Zapier: Send Chatbot Leads to Google Sheets](https://learn.ynteractive.com/content/blog/chatbase-zapier-leads-to-google-sheets): Connect Chatbase to Zapier so every lead your website chatbot collects lands in a Google Sheet with a Slack alert. A how-to guide based on the docs. - [Docparser + Zapier: Parse Emailed Invoices Automatically](https://learn.ynteractive.com/content/blog/docparser-zapier-parse-emailed-invoices): Two Zaps send invoice attachments from Gmail to Docparser, then add the parsed vendor, date and total to Google Sheets. A how-to guide from the docs. - [Presentations.AI + Zapier: A Draft Deck for Every Deal](https://learn.ynteractive.com/content/blog/presentations-ai-zapier-draft-deck-for-every-deal): Use Presentations.AI's Zapier actions to turn a new row in your deals sheet into a draft client deck, with a Gmail draft linking to it. A how-to guide. [All blog posts](https://learn.ynteractive.com/content/blog) · [All free tutorials](https://learn.ynteractive.com/content)