# Front: what it does, who it is for and alternatives > Front: Shared inboxes for customer operations with AI tagging, routing and draft replies. Source: https://learn.ynteractive.com/content/ai-tools/tool/front · Updated 2026-10-20 · Free from Stepthrough (https://learn.ynteractive.com) Updated October 20, 2026 · By [Robert Breen](https://learn.ynteractive.com/content/about) Shared inboxes for customer operations with AI tagging, routing and draft replies. [Customer support & chatbots](https://learn.ynteractive.com/content/ai-tools/customer-support-chatbots) · Free trial Official site: [front.com](https://front.com) ## What Front does Front puts email, chat, SMS and WhatsApp conversations into one shared workspace for support, sales and operations teams. Its Autopilot agent can resolve requests by following your policies, and Copilot helps people with harder cases. Every teammate sees the same customer history, and agents hand off to a person when judgment is needed. ## Who Front is for - Support teams - Operations managers - Account managers - Sales reps ## Key features - Shared workspace for email, chat, SMS and WhatsApp - Autopilot AI agent resolves requests using your policies - Copilot AI help, AI-assisted writing and conversation summaries - AI-powered routing - Smart QA and Smart CSAT for automated quality scoring - 160+ integrations and an API ## Privacy and data States SOC 2 Type II and ISO 27001 certification, AES-256 encryption at rest and TLS in transit, US or EU data hosting, and support for SSO and 2FA. Source: [Front’s own page](https://front.com/security). Before you put client data in, check your company’s AI rules and the plan’s data settings. ## Learn Front free on Stepthrough - Guide: [Zendesk alternatives](https://learn.ynteractive.com/content/ai-tools/alternatives/zendesk) ## Alternatives to Front Other AI customer support tools in the directory. - [**Chatbase**](https://learn.ynteractive.com/content/ai-tools/tool/chatbase) Free trial Answer customer FAQs 24/7 with an AI agent trained on your own files, website pages and Q&A. Test it in a playground, add it to your site as a chat bubble, and fix weak answers from the chat logs. Paid plans with a 7-day trial. - [**Jotform AI Agents**](https://learn.ynteractive.com/content/ai-tools/tool/jotform-ai-agents) Free plan Build an AI agent that answers client questions from your documents on your website or forms. - [**Tawk.to**](https://learn.ynteractive.com/content/ai-tools/tool/tawk-to) Free plan Free live chat software that brings web chat, email, WhatsApp, and SMS into one shared inbox. Its AI Assist answers routine questions from your uploaded files and FAQ pages, and humans can step in at any time. - [**Intercom**](https://learn.ynteractive.com/content/ai-tools/tool/intercom) Free trial Customer service platform with Fin, an AI agent that resolves support questions from your help content. - [**Zendesk**](https://learn.ynteractive.com/content/ai-tools/tool/zendesk) Free trial Help desk and AI agents for email, chat and phone support, with ticket routing and suggested replies. - [**Freshdesk**](https://learn.ynteractive.com/content/ai-tools/tool/freshdesk) Free plan Help desk software with the Freddy AI agent and copilot for faster ticket answers. [All 35 AI customer support tools](https://learn.ynteractive.com/content/ai-tools/customer-support-chatbots) ## Frequently asked questions **What is Front?** Shared inboxes for customer operations with AI tagging, routing and draft replies. Front puts email, chat, SMS and WhatsApp conversations into one shared workspace for support, sales and operations teams. Its Autopilot agent can resolve requests by following your policies, and Copilot helps people with harder cases. Every teammate sees the same customer history, and agents hand off to a person when judgment is needed. **Who is Front for?** Front fits support teams, operations managers, account managers and sales reps, and other office teams with the same job to do. **Is Front free?** Front has a free trial, then it is a paid tool. Plans change often, so check the official pricing page before you commit. **What are some alternatives to Front?** Other AI customer support tools include Chatbase, Jotform AI Agents, Tawk.to, Intercom and Zendesk. **Is Front safe for work data?** States SOC 2 Type II and ISO 27001 certification, AES-256 encryption at rest and TLS in transit, US or EU data hosting, and support for SSO and 2FA. Check your own company’s rules, and use a business plan with training turned off for client data. ## “Listed on Stepthrough” badge Add this badge to the Front website, press page or docs. It links to this page, so your visitors can see the listing. Copy the HTML ```text Listed on Stepthrough ``` Checked against Front’s official site on October 20, 2026: [source 1](https://front.com), [source 2](https://front.com/security), [source 3](https://front.com/guides/ai-information). Spotted something out of date? Email [rbreen@ynteractive.com](mailto:rbreen@ynteractive.com). Listings are free; [submit your AI tool](https://learn.ynteractive.com/content/ai-tools/submit). [The full AI tools directory](https://learn.ynteractive.com/content/ai-tools) · [Customer support & chatbots](https://learn.ynteractive.com/content/ai-tools/customer-support-chatbots) · [Tool comparisons](https://learn.ynteractive.com/content/compare)